Make This Your Primary Concern

An employee of mine had an emergency.

Their family member was being rushed to the emergency room; it was serious. The employee told me they could no longer fly out to the team retreat, which was scheduled to take place in three days, because of this.

So I did what any good leader would do. I did what any of us would do.

I responded immediately and told them to get a refund on their flight so they can use the credit for a future work trip.

Most of the time airlines have a limited window in which a flight can be refunded for credit. I did not want my employee to worry about the company losing money on their flight. No need for their to be two problems.

As a leader, remember to look forward and prioritize the future. The airline credit can be applied towards a future work trip flight. There is no way to get credit for what could be a loss of life. No need for their to be two losses in one quarter. Prioritize what can be used again.

Keep flying high and aim for that north star.

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